If your course progress or completion percentage is not updating, we suggest the following troubleshooting steps to resolve the issue.
If you are using a mobile/tablet, try switching to a PC or laptop for a potentially smoother experience.
If you are using a PC, make sure you are using a recommended browser such as Google Chrome, Safari, or Mozilla Firefox and that your browser is up to date.
If you are already using a PC with Google Chrome, Safari, or Mozilla Firefox, then try clearing your browser cache. Here are some instructions on how to do this.
Please ensure you stay on each topic/slide for at least 3 seconds so that the system can track your activity.
Verify your internet connection stability before commencing your session.
If you have tried all these steps and your course is still not updating, you may need to repeat certain topics or assessments. Doing this can help recalibrate the system and trigger an update to your progress automatically. If the issue persists despite all troubleshooting steps, please reach out to Alison's Customer Support Team for further assistance. They can investigate your account and ensure everything is functioning as intended.